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All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to Ictus Infotech Pvt. Ltd.

Payments:

For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid either before your departure from your country/state or upon arrival but definitely before the commencement of the services. Management personnels hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.

Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.

Mode of Payment:

Overseas advance payment can be made through Wire Transfer to our bank. Payments from India can be made online / NEFT / Challan.

Cancellation Policy:

In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:

45 days prior to arrival: 10% of the Tour / service cost
15 days prior to arrival: 25% of the Tour / service cost
07 days prior to arrival: 50% of the Tour / service cost
48 hours prior to arrival OR No Show: No Refund

Note: Written cancellation will accept on all working days, except Sunday, Any cancellation sent on Sunday's will be considered on next working day (Monday).

For the X-mas and new year period from 20 Dec to 05 Jan the payment is non-refundable.

In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

Our Liabilities & Limitations:

Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.

jktourguide.com act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well being.

Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.

We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.

We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggages & personal property/s at all times are at the client's risk.

Please Note : We will not be responsible for any costs arising out of unforeseen circumstances like landslides, road blocks, bad weather, etc.


Return, Refund and Cancellation Policy of Products

Return Policy:

We at jktourguide.com believe in providing a delightful experience to our customers. We serve you with the best of Kashmiri Products. Nevertheless if you didn’t find your stuff amazing, we ensure you a hassle free and easy return policy.
We are sorry that your order didn’t work out for you. You can return your product and earn for your next order a store credit from us. Your store credit comes with the power of being used at any time in the future and for any product on our jktourguide.com.


Please Note:

You must inform us about your return within 7 days from the date of delivery. Mail us at hello@jktourguide.com or call at +91-8491 951 291.
If the product you receive is damaged or not up to your quality expectations, drop in a return request and we’ll arrange a reverse pickup of it from your address. In this case, please ensure that the product is unused, retains its original tag and is packed for the courier company to pick up.
The product should reach us in its original condition without any damage or any other kind of tampering. The product should be returned in a well packed box so as to avoid any damage in the transit. The shipping address of jktourguide.com should be clearly mentioned on the package to be returned and in complete detail.
Ictus Infotech Pvt. Ltd.
4th Floor JKEDI Building, Bari Brahamna
Jammu, Jammu and Kashmir, India – 181133

+91-8491 951 291

Return Policy:

For return of gourmet foods, you must inform us within 2 days from the date of delivery about your return at hello@jktourguide.com. There is no stocking fee for gourmet return.
All food items to be returned must be unused, unopened and untampered.


Craft Orders:

No returns are accepted for customized products.
No Returns are acceptable for on sale products.
For each return in craft products which are not damaged and perfect in make, a restocking fee is charged:
For orders more than Rs 3000, Rs 400 is charged as restocking fee.
For orders less than Rs 3000, Rs 200 is charged as restocking fee.
For Pashmina orders more than Rs 30000, Rs 1000 is charged as restocking fee.
In these rare scenario, your returns are not accepted:
The product is damaged or has been tampered with in any way.
The product has been used, worn, washed or changed in any other way.
Crafts are prone to a slight variation in the design, color and pattern work; therefore we may not be able to refund your order if the same are your criteria for making a return.
You are as such requested to enquire about any doubts that you may have regarding the products before going for the final purchase. Drop in a mail at hello@jktourguide.com and have all your doubts cleared in a very short time.
The products are of standard quality but not to your personal liking in terms of taste and color.

Order Cancellation:

If you wish to cancel your order with us please note:
The order can only be cancelled if and only if, it has not already been shipped.
If the order has been paid for through a credit card or net banking and has not yet been shipped, we will refund the order in full amount. However, once the order has been shipped from our warehouse, you will not be entitled for any refund and it will become a return on your side. The ‘Made to Order’ and other Customized orders are in no way eligible for cancellation.

Product Disclaimer:

Most of the products on jktourguide.com are handmade; hand woven and intricately crafted, as such there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and displaying capabilities of computer monitors, laptops or the mobile devices that you may be using. If an order is subjected to any damage, manufacturing defect or fault from our side, send in a mail at hello@jktourguide.com and once we verify the same, we will refund your order in full amount.
Address to be specified on return shipments.

Returns Department:

Ictus Infotech Pvt. Ltd.
4th Floor JKEDI Building, Bari Brahamna
Jammu, Jammu and Kashmir, India – 181133

+91-8491 951 291